Here you will find answers to the most common questions about our products, orders and services. If you need more information, please do not hesitate to contact us,we will be happy to help you!
We offer a wide range of products such as lubricants, condoms, massage oils, pheromone perfumes, erotic toys, orgasm enhancers, ejaculation retardants, and more. These products are designed to enhance your guests’ experience and can be offered as complimentary or for sale.
Erotic products help create an intimate and comfortable environment, which enhances the overall guest experience. They also offer a unique and luxurious option that many guests value, which can increase loyalty and satisfaction.
Yes, we offer customisation options. Contact us with your idea, and we will work with you to customise products or create unique packs for your shop. These options require a minimum purchase per product.
Personalised orders have a minimum order quantity per product. The minimum number depends on the type of personalisation you want. Contact us for more details on specific requirements.
Yes, we can split an order to send it to different branches or addresses. Just let us know the specific addresses when you place your order, and we will take care of the shipping arrangements accordingly.
We offer two methods of payment: credit/debit card and bank transfer. You can select the method that suits you best when placing your order.
Delivery time varies depending on location and shipping option selected. According to our estimates, delivery times can range from 2 to 5 working days for domestic shipments and up to 7 working days for for domestic shipments and up to 7 working days for international shipments. For more detailed information, you can consult our Shipping, Conditions and Estimates page.
All our shipments are handled as urgent. Delivery times depend on the destination.
You can place your order directly through our website, selecting the products you need and completing the payment through our payment using our approved payment methods.
If you wish to make a bulk purchase, you can request a personalised quote. In this case, please contact us with the details of your order and we will provide you with all the necessary information, including special prices, customisation options and the process to finalise your purchase.
Yes, all our products are made of high quality materials and comply with all safety regulations. We ensure that we only offer products that are safe and effective for your guests to use.
Yes, you can purchase sample products based on your previous selection. This will allow you to evaluate the quality and choose the ones that are best suit your business before placing a larger order.
If you need to cancel or change your order, please contact us as soon as possible. Orders begin to be processed after confirmation of payment, so there is limited time to make changes or cancellations. We will do our best to assist you to the best of our ability.
Shipping costs depend on the delivery location, the weight of the order and whether it is a single or multiple delivery address. You can calculate the exact cost in the shopping cart before finalising your order. We offer competitive rates for domestic and international shipping.
If you prefer to pay by bank transfer, when you select this option at checkout, you will receive the necessary bank details to make the payment. Once payment is confirmed, we will process your order. To speed up the process you can contact us once the transfer has been made and send us the proof of payment. We will then start preparing your order without delay.
Yes, volume discounts are indicated on each product page. For larger quantities or special conditions, please do not hesitate to contact us.
Of course, we can advise you on the most suitable products according to the type of your hotel and your specific needs. Send us a message and we will be happy to assist you in selecting the perfect select the perfect products for your establishment.
Our products are shipped discreetly and securely. The packaging is neutral and unmarked to ensure the privacy of the recipients.
Currently, we only accept payment in full at the time of order, either by credit card or bank transfer. If you require an instalment payment solution, please contact us to discuss possible alternatives.
Yes, most of our products include clear instructions for use. If you have any questions about how to use a product, please do not hesitate to contact us.
If you receive a damaged order or incorrect products, please contact us immediately. We promise to resolve any problems and send you the correct products or make the necessary replacement.
Do you have any questions?
If you have any questions or concerns, please complete the form below. Our team will contact you as soon as possible to provide the assistance you require.